We believe in creating new opportunities to enhance your experience with us. At Winco…
We understand our customers have needs and commitments to their customers. This means:
- We are excited to learn about you and your needs.
- We will ask the right questions and listen to your answers.
- We will follow-up with you frequently utilizing our “quarterly check-in”.
We are dedicated to our customers’ satisfaction. This means:
- We will take great care to generate accurate work orders for your purchase order and unique program requirements.
- We will respond to all inquiries within twenty-four hours and your urgent requests within four.
- We will practice continuous quality and service improvement.
We will collaborate with our customers to meet their lead time requirements. This means:
- We will provide a clear Program Agreement supported by your personalized Quote to keep expectations clear regarding what you can expect.
- We will be well-versed and ready to offer a solution that meets your needs and confirm we are on the same page.
We will act with integrity and transparency. This means:
- We will share program definitions on our website describing all of our “JBR” (Just Be Ready) inventory programs.
- We will deliver proactive communication throughout our relationship.