Customer Account Specialist

The Customer Account Specialist plays a key role in maintaining and growing customer relationships. This position supports account retention, sales development, and order management through proactive communication, service ownership, and customer-centric collaboration.

RESPONSIBILITES

• Customer Check-In & Relationship Growth – Conduct proactive, structured customer check-ins. Capture insights, identify future opportunities, and ensure customer needs are being met. Provide feedback to the sales and marketing teams to support strategic planning.
• Customer Service Request (CSR) Ownership – Manage customer service requests to resolution with minimal handoff. Focus on first-touch resolution, timely communication, and full ownership of the customer experience.
• Opportunity Escalation – Monitor customer activity and communication for signs of risk or opportunity. Escalate quoting, lost business, or silent accounts to Business Development Managers (BDMs) or Sales Representatives. Help support the sales pipeline by identifying re-engagement opportunities or potential for expanded service.
• Program & Order Management – Oversee how customers purchase from us — including blanket orders, forecasts, and stocking programs. Coordinate with internal teams to ensure availability and delivery accuracy. Maintain accurate records and forecasting to support smooth supply continuity.
• High-Touch, Low-Maintenance Engagement – Build strong customer relationships through responsiveness, attention to detail, and consistent follow-through. Ensure we are seen as easy to work with while delivering high-value service. Strive for positive customer feedback and strong supplier ratings.

JOB DETAILS

• Salary Range – $47k – $60k (commensurate with experience and qualifications)

You’re a proactive relationship-builder who thrives in a dynamic environment. If you’re organized, customer-focused, and thrive on both strategy and execution, you’re in the right place. You take pride in keeping communication smooth and details sharp. You know how to listen for what’s said — and unsaid — to anticipate customer needs and create lasting loyalty.

You align with our core values: Accountability, Reliability, Curiosity, Thoughtfulness, and Integrity — not just in words, but in your daily actions. You’re dependable, positive, and always aiming for personal and professional growth.

At Winco Stamping, we deliver On-Time, Quality Metal Stampings, and our passion lies in Forming Metals & Relationships! Our dedication to excellence permeates every aspect of our operations, from our talented team and superior products to the comprehensive benefit and compensation plans we offer. We prioritize our customers and employees, striving not only to meet but exceed their expectations at every turn.

As an ISO-certified company, we prioritize quality management and continuous improvement to ensure precision and efficiency in our manufacturing processes, while also minimizing waste and environmental impact. At Winco, we embrace innovation, teamwork, and integrity, valuing each team member’s contribution and commitment to achieving our goals.

If you’re ready to be part of a dynamic team, Winco Stamping welcomes you!

Education & Experience

• High school diploma or GED required.
• Proven success in a customer-facing or customer account support role, preferably within a manufacturing or industrial setting.
• 2–4 years of relevant experience in customer service, inside sales, or order management preferred.

Technical Skills

• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Able to type efficiently and navigate multiple systems confidently.
• Experience with ERP systems, customer portals, and internet-based order platforms is highly preferred.
• Strong data accuracy, tracking, and reporting skills.

Professional Skills

• Excellent verbal and written communication abilities.
• Highly organized with exceptional time management and task prioritization skills.
• Skilled at juggling multiple priorities with poise and professionalism.
• Strong attention to detail and follow-through.
• Demonstrated problem-solving ability and initiative.
• Friendly, customer-focused demeanor with a team-first mindset.

Core Values Alignment

• Accountability – Takes ownership of the customer experience, from start to finish.
• Reliability – Follows through on commitments with accuracy and consistency.
• Thoughtfulness – Delivers service with empathy, professionalism, and care.
• Integrity – Builds trust through transparency and ethical decision-making.
• Curiosity – Looks for process improvements and learning opportunities to better serve customers.